Finding mental health coverage under any insurance plan can feel like navigating a maze, and for those using Anthem Blue Cross, the process can be especially confusing. Many people assume that Anthem Blue Cross and Blue Shield of California are the same entity, but they are two different companies that offer distinct insurance plans. Even more confusing is the fact that Blue Cross Blue Shield plans vary significantly from state to state, so simply having a Blue Cross card doesn’t necessarily mean you’re covered for therapy services in California.

In this post, we’ll explore Anthem Blue Cross therapy coverage, explain how it differs from Blue Shield of California, and discuss what you need to keep in mind if you’re covered under an out-of-state Blue Cross plan.

Anthem Blue Cross vs. Blue Shield of California

While both Anthem Blue Cross and Blue Shield of California are part of the Blue Cross Blue Shield Association (BCBSA), they operate independently of one another. This means that each company manages its own insurance plans and networks of providers. Anthem Blue Cross focuses on a wider variety of health insurance plans and is well known for offering coverage options that include therapy and mental health services. In contrast, Blue Shield of California functions as a separate company, and its plans may differ in terms of mental health benefits.

If you’re a Blue Shield of California member, it’s important to confirm what kind of mental health coverage is included in your plan. Don’t assume that Blue Shield and Anthem Blue Cross provide the same access to therapy services—they don’t.

Out-of-State Anthem Blue Cross Plans

One of the trickiest aspects of navigating Anthem Blue Cross coverage is understanding that Blue Cross plans vary from state to state. The Blue Cross Blue Shield Association operates across the United States, and while there is a nationwide network, the specifics of your coverage depend on which state your plan originates from.

For example, if you have a Blue Cross plan from another state but are looking to receive therapy in California, you may have coverage, but it will need to be verified. In some cases, out-of-state Blue Cross plans might offer limited in-network options, or you might need to see an out-of-network therapist and then seek reimbursement. Either way, it’s crucial to call your insurance provider and clarify the details of your mental health coverage before starting therapy.

Challenges in Finding Therapy Coverage

One of the most significant hurdles that Blue Cross members face is the complexity of determining their therapy benefits. Since each Blue Cross plan is specific to a state, therapy coverage can vary widely—even if you’re insured by Anthem Blue Cross of California, your specific plan may not include the same mental health benefits as someone else under the same general provider. For instance, we’ve encountered some plans that do not cover telehealth or video sessions.

Additionally, the provider network for therapy services may be narrower compared to general healthcare, meaning that you’ll need to carefully search for therapists who accept your Anthem Blue Cross plan. Many therapists may be out-of-network, which adds another layer of complexity when it comes to paying for services and seeking reimbursement.

For Blue Cross members from out of state, the challenge is even greater. Navigating a health system that differs from your home state’s plan can make it difficult to find an in-network provider, and you may need to explore options for reimbursement through a superbill or courtesy billing.

Verifying Coverage for Anthem Blue Cross Therapy

If you’re planning to use your Anthem Blue Cross insurance for therapy, there are a few key steps you can take to make sure you’re covered:

• Contact your insurance company: Whether you’re insured through Anthem Blue Cross of California or have an out-of-state Blue Cross plan, reach out to your insurance provider to clarify your coverage for therapy services. Ask about in-network providers, copayments, and whether you’ll need prior authorization for mental health services.
• Check if your therapist is in-network: Once you’ve confirmed your coverage, it’s important to verify whether your therapist is in-network. If they are not, you may still be able to see them but should be prepared to pay out-of-pocket and seek reimbursement.
• Understanding Out-of-Network Coverage: If you choose to see an out-of-network therapist, it’s important to familiarize yourself with your plan’s reimbursement policies. Key areas to check include your deductible, copay, coinsurance, pre-authorization requirements, session limits, and the “maximum allowable amount” per CPT code. Your insurance plan may require specific information, such as the therapist’s NPI and W9, to process claims for out-of-network services. You may also need to obtain a superbill from your therapist and submit it to your insurance for partial reimbursement. At Bay Psychology Group, Inc., we simplify this process by offering “courtesy billing” for out-of-network patients. This allows us to submit claims directly to your insurance on your behalf, saving you time and eliminating the need for superbills.

Conclusion

Navigating mental health coverage under Anthem Blue Cross can be challenging, especially with the complexities of in-state and out-of-state plans, differences between Blue Cross and Blue Shield, and the difficulty of finding in-network therapists. By taking the time to verify your coverage and understand your options, you can ensure that you receive the care you need without unnecessary financial stress.

For more information on mental health coverage under Blue Cross Blue Shield plans, you can visit the Blue Cross Blue Shield Association’s website.

At Bay Psychology Group, we’re here to help you navigate these complexities and provide you with access to high-quality therapy services, tailored to your needs. We may be able to help verify your Anthem coverage and help you navigate your choices.